The Fidelity Investments app unexpectedly went offline this morning, preventing thousands of users from trading stocks, checking their portfolios, or making any adjustments to their investments. The outage has left customers stranded, especially amid heightened market activity, and many have taken to social media to vent their frustration over the sudden disruption.

Fidelity quickly acknowledged the issue, assuring users that their technical team is working urgently to restore full service. “We’re aware of the problem and are committed to resolving it as fast as possible,” a Fidelity representative said. However, the company has not provided a precise timeline for when users can expect normal operations to resume.

The timing of the outage is particularly frustrating for active traders who rely on the app’s real-time data and trading functions to make timely financial decisions. Some investors are concerned that this downtime could lead to missed market opportunities and potential financial losses. Others have expressed disappointment, noting that it’s not the first time they’ve experienced technical difficulties on the platform.

For now, Fidelity is advising users to stay updated via its official communication channels. Some customers are exploring alternative trading platforms as a temporary fix or are attempting to call Fidelity’s customer service line, although high call volumes have led to significant wait times.

As the technical team works to pinpoint and resolve the issue, Fidelity is likely to face questions about the reliability of its platform, particularly from frequent traders and investors who depend on its stability.